“online reputation management” Tagged Posts

Image: ENOUGH! Helping a Veterinary Practice Take a Public Stand Against Rude and Irrational Pet Parents
Image: Dear Dr. Noah Lot – Responding to Online Reviews

Dear Dr. Noah Lot – Responding to Online Reviews

May 26, 2021

Dear Dr. Noah Lot, Do I really need to respond to all online reviews for our veterinary practice? Even the horrible 1-star reviews that aren't true? - John, Veterinary Specialty Emergency Center Yes, John, it is crucial to respond to ALL online reviews – the good, bad, and ugly. We... Read More

Image: How to Handle the Influx of Negative Reviews

How to Handle the Influx of Negative Reviews

June 10, 2020

Everyone seems stressed out these days since COVID-19 has made life harder for just about everyone except for maybe cats and dogs. Your veterinary team might feel tired, overworked, and anxious as an essential worker during a health crisis. Your clients are stressed because their... Read More