Reputation Management Posts

Image: ENOUGH! Helping a Veterinary Practice Take a Public Stand Against Rude and Irrational Pet Parents
Image: Dear Dr. Noah Lot – Responding to Online Reviews

Dear Dr. Noah Lot – Responding to Online Reviews

May 26, 2021

Dear Dr. Noah Lot, Do I really need to respond to all online reviews for our veterinary practice? Even the horrible 1-star reviews that aren't true? - John, Veterinary Specialty Emergency Center Yes, John, it is crucial to respond to ALL online reviews – the good, bad, and ugly. We... Read More

Image: How to Handle the Influx of Negative Reviews

How to Handle the Influx of Negative Reviews

June 10, 2020

Everyone seems stressed out these days since COVID-19 has made life harder for just about everyone except for maybe cats and dogs. Your veterinary team might feel tired, overworked, and anxious as an essential worker during a health crisis. Your clients are stressed because their... Read More

Image: Six Tips to Manage Your Online Reputation

Six Tips to Manage Your Online Reputation

October 15, 2015

By Sue Kim, Digital Project Manager Psst... did you hear? Clients are talking about you - to their friends, family, and online. You've probably heard that word-of-mouth is the most effective way to gain a new client. And it's even truer now that technology and the Internet are... Read More

Image: The Experience of Being a Client: 5 Specialists Later

The Experience of Being a Client: 5 Specialists Later

February 1, 2015

By Robin Brogdon, MA There are few people who know more about specialty medicine from the perspective of a client. After all, it's how I started my journey into veterinary medicine 15 years ago, with a trip to the veterinary oncologist. I recently took my 14 year-old mixed breed,... Read More